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SNAPSHOT
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A State Commissioner of Mental Health recognized that the state’s system of mental health services was cumbersome, confusing, complex and not customer-friendly. His goal was more efficient, cost-effective and accountable service delivery.
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A Healthy System For Mental Health
It is a challenge for any leader to reduce Complexity by simplifying processes and re-organizing resources. The situation was especially daunting for a State Commissioner of Mental Health who inherited a fragmented system of services delivered through regional clinics, satellite clinics and hospitals. The Commissioner set a 12-month deadline for redesign and reorganization, and engaged Innolect Associates to facilitate the process.
The existing model divided the state into three regions with separate administrative structures and delivery channels. A series of re-design sessions were held in each region, attended by a cross-section of key stakeholders in the mental health system. Each regional team prepared a proposal -- including regional requirements -- for statewide governance and delivery. Then, 60 representatives from three regional teams came together and developed a final proposal for approval by the regions, the state’s Secretary for Health and Hospitals, and legislature.
Results. The process was completed and approved within the deadline. Clinicians and clients found the new model more accessible, transparent, accountability-driven and efficient.
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