A manufacturer of retail pharmaceuticals and a manufacturer of retail consumer healthcare and grooming products both turned to Innolect Associates for help with Six Sigma initiatives.

The manufacturer of retail pharmaceuticals had a Six Sigma initiative underway, but it had faltered due to poor management-employee relations. innolect Associates took union leadership on benchmarking trips to other companies that had successfully implemented Six Sigma, organized a management steering committee to define a Six Sigma vision, identified high-impact projects, and champion the initiative.

The manufacturer of retail healthcare and grooming products wanted to improve the order fulfillment process. The company had no experience with Six Sigma. Innolect Associates:

• Trained the company’s leadership, team leaders and teams
• Developed a change implementation strategy
• Improved the system for collecting and analyzing the “voice of the customer”
• Helped communicate with major customers
• Hosted information sessions to alleviate middle manager fears and resistance to Six Sigma

Results. The manufacturer of retail pharmaceuticals achieved improvements in throughput and product quality, reduced costs, and increased customer orders. The manufacturer of retail healthcare and grooming products achieved dramatic improvements in order fulfillment cycle time, on-time delivery, order accuracy, billing accuracy and customer satisfaction.